Terms and Conditions
The following terms and conditions apply to all bookings made unless otherwise stated by specifc operators.
Amendment Fees
An amendment fee of $25 will be charged for all changes to confirmed bookings.
Booking Conditions
Accommodation
24 Hour Operator
- More than 21 days prior to arrival: Confirmation deposit of one nights accommodation within 24 hours of booking.
- Balance due 21 days prior to arrival date
- Within 21 days of arrival: Full payment at the time of confirmation
- More than 21 days prior to arrival: Confirmation deposit of one nights accommodation within 24 hours of booking.
- Balance due 21 days prior to arrival date
- Within 21 days of arrival: Full payment at the time of confirmation
Gold Star Operator
- Full payment at the time of booking
- All Accommodation Providers
Tours & Entertainment
- All bookings: Full payment at the time of confirmation
Cancellation Conditions
Accommodation
- More then 21 Days prior to arrival: Cancellation fee of $25.00
- 21 – 7 days prior to arrival: One nights accommodation
- Within 7 days of arrival date: No refund
- More then 21 Days prior to arrival: Cancellation fee of $25.00
- 21 – 7 days prior to arrival: One nights accommodation
- Within 7 days of arrival date: No refund
Tours
- More than 7 days prior to departure: Cancellation fee of $25.00
- Within 7 days: No refund unless cancelled by the operator
Entertainment
- No refunds or exchange of tickets.
Please Note:
Product descriptions and pictures are generally provided by the suppliers. Facilities may change from time to time. Pictures may not show the particular room, décor, view or other specifications included in your booking.
Port Stephens Visitor Information Centre is not itself a transport, tour or accommodation provider. When making arrangements we act only on behalf of accommodation providers and tour operators.
